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Collaboration Made Easier: New Ticket Layout

Posted by Michael Chletsos on Mon, Sep 17, 2012
  
  


After months of testing and feedback, we will roll out our new ticket layout as the default view to all existing users. The new two-column layout moves the discussion up to focus on the description, comments, and activity, making it easier to read and collaborate on tickets.

Additionally, we have moved ticket information like attachments, related tickets, followers, etc. into a tabbed view which allows us to add new features like related Merge Requests to ticket details. The tab view also provides more room to work on these tabs (file attachments, related tickets, followers, etc.). The right side bar displays the content within the tabs for easy access. 

New Layout:

new ticket layout

Move between old and new layout

If you don't like the new layout, you can go to your ticket/settings page > Default Views > and un-check "New layout enabled."  Before we remove the old layout completely, we will follow up and find out why you are using the old layout.
 

change default view3

 

Thanks to the tickets and design team and specifically Maxi Perez Coto and Sergio Romano for putting together the new layout.

Update: We listened to your feedback and made many improvements to the new ticket layout based on the comments below. Learn more here

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COMMENTS

The new edit process is worse: 
Eg. if you click on status on the right side you get into the edit screen. The old radioboxes allowed also instant change, now it needs one more screen/click. That really slows the process of editing. Why not having the dropdowns for direct change here also like in the edit screen (when pushed edit button top right)?

posted @ Tuesday, September 18, 2012 9:42 AM by Markus


The new process also still does not allow watchers to update closed tickets.. which has been reported already to you. 

posted @ Tuesday, September 18, 2012 12:57 PM by Mike


Wow this is great! I'm looking forward to use this new platform.

posted @ Wednesday, September 19, 2012 10:47 PM by eBilling


Even if redesign were a glorious revelation, forced a learning curve on a Monday morning, when we need to be uber-agile with projects and stakeholders, is poorly timed to say the least!

posted @ Monday, September 24, 2012 11:28 AM by SC


And where did the screenshot tool go? I found that very useful and it doesn't appear to exist anymore...

posted @ Monday, September 24, 2012 11:46 AM by Daniel Wiebe


You can switch back to the old layout now using the instructions in this post, and turn it on at a more convenient time.  
 
I think this option strikes a good balance between improving the product, and keeping it stable for users who have other things to worry about.

posted @ Monday, September 24, 2012 12:01 PM by Andy Singleton


In the old layout, there are radio buttons in the comment form to select status. We replaced them them with a drop down list, that is also in the comment form. You have an extra pulldown motion, but it saves space.  
 
Do you want the radio buttons in the comment form, or do you want in-place editing of status (without going to a data entry form) in the sidebar? 
 
We experimented with in-place data entry. It feels mroe convenient. The problem is that it can generate a lot of extra ticket change events, one for each field you edit.

posted @ Monday, September 24, 2012 12:06 PM by Andy Singleton


We just talked about ways to make the status edits faster. We probably will not go back to the radio button layout. However, we are going to try in place editing that will allow you to just pull down the status field and select, without going to an edit form.

posted @ Monday, September 24, 2012 12:26 PM by Andy Singleton


We release on Monday because we are all here to answer questions and we have a full working week to make adjustments. I realize that users have other things to worry about. That is why we provided the option to go back to the old layout, and try the new layout later.

posted @ Monday, September 24, 2012 12:28 PM by Andy Singleton


The header with the currently used filter list and the Go button is gone. How do I get back to the list I was using? The search box is gone too. I need those functions.

posted @ Monday, September 24, 2012 12:36 PM by David


David, 
 
You can click on the List subtab to go back to your current report. If you want to visit a specific ticket, you can enter it in the global search bar now, prefixed by a '#' character. 

posted @ Monday, September 24, 2012 12:48 PM by Ryan


I like the change - specifically how it focus on the content of the ticket and pushes some of the unnecessary details to the side, so you can get to the meat of the conversation faster.

posted @ Monday, September 24, 2012 1:13 PM by Jody


Are you intending on restoring the "Take screenshot" feature, or is it gone forever from the new interface?

posted @ Monday, September 24, 2012 1:16 PM by Daniel


"You can click on the List subtab to go back to your current report" 
 
 
 
The problem with this is that it may or may not go back to the filter I was using. Sometimes it does and sometimes it does not. It would be better to show the dropdown list of the current filter being used like before to ensure it goes to the correct filter or one can select a new one. This is now one to two additional steps I need to take to either get back to the list I was using or select a new one.

posted @ Monday, September 24, 2012 1:23 PM by David


From what I can tell, turning off the UI applies to the entire Space, correct?  
 
As an individual user I want to use the old UI for the moment (but don't have access to the Settings tab). Is there a way to use the old UI for us peons?

posted @ Monday, September 24, 2012 1:31 PM by Anil


How do I delete a ticket?

posted @ Monday, September 24, 2012 5:22 PM by Shannon Schnurr


The new layout seems ok at first glance, but I wish I could have the side bar on the left instead - this is what I use most.

posted @ Tuesday, September 25, 2012 1:26 AM by Sarah


're #' in SVN commit no longer inserts comment in the ticket under new layout.

posted @ Tuesday, September 25, 2012 5:30 AM by Alex Leizerowich


're #' in SVN commit worked fine for me to insert comment in the ticket under new layout.

posted @ Tuesday, September 25, 2012 8:09 AM by Bruno Vieira


You can delete a ticket (as admin) by selecting "Actions" (top right) and "Delete ticket permanently"

posted @ Tuesday, September 25, 2012 8:11 AM by Bruno Vieira


@Alex, if 're #' in SVN commits is not working for you, please contact Assembla support - support@assembla.com - this appears to be working for other.

posted @ Tuesday, September 25, 2012 8:20 AM by adam feber


No Option to attach a screenshot directly in the New ticket layout. And this is very annoying.  
 
Old layout has that useful option

posted @ Tuesday, September 25, 2012 9:47 AM by Viswa


We will restore the new screenshot feature. We will experiment with moving the sidebar to the left.

posted @ Tuesday, September 25, 2012 11:04 AM by Andy Singleton


I think I will just wait for the new screenshot feature of the newly moved sidebar.

posted @ Wednesday, September 26, 2012 1:52 AM by eBills


Now there is a lot of space wasted. If you scroll down the ticket, the bar on the right goes up, and there is an empty space. Pictures are smaller now.

posted @ Wednesday, September 26, 2012 7:30 AM by Qq


For our process, we would like to be able to edit 'estimate' and 'work remaining' at the same time - currently you have to edit the page, set the estimate, save the page, enter in the work remaining. I don't see why 'work remaining' shouldn't be editable when you are creating / editing the ticket. Other than that it's worked okay for us.

posted @ Wednesday, September 26, 2012 1:07 PM by Neil Ahrendt


Please add Work Hours and Work Remaining on the cardwall tickets! and hoping to see the "screenshot" button back soon..

posted @ Wednesday, September 26, 2012 11:34 PM by Chau


The new design is nice and easy to navigate however you have removed one of the main features when adding tickets and that is the "Screenshot" tool, I am able to find it if i revert back to the old layout but not bale to find it in the new design. Please correct this issue and the design will be a win :)

posted @ Friday, September 28, 2012 8:39 AM by Allen


@Allen, we are working on adding it back into the new layout.

posted @ Friday, September 28, 2012 8:52 AM by adam feber


There is no option to navigate to previous and next tickets..

posted @ Wednesday, October 03, 2012 9:37 AM by Ravi Motha


a Next and Previous Button in the ticket view would really help going through them. the next and back would be tight to the current list set up. That is currently very much missing.  
Also, I would like to not loose my comment if I decide then that I also need to edit the ticket, could it not reload the page when switching to edit ticket details? 
 
thanks for a great system! 
 
Jean

posted @ Sunday, October 14, 2012 2:22 AM by Jean Fabre


Miss the ability to add a screenshot without saving and attaching a file. Grrr.

posted @ Friday, November 30, 2012 1:06 PM by Cameron


@cameron the "Take Screenshot" functionality is included on the new ticket layout.

posted @ Monday, December 03, 2012 10:36 PM by Adam Feber


Comments have been closed for this article.

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