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Upgrades this week - Tickets, Search, Alerts, Chat, email

Posted by Andy Singleton on Tue, Feb 05, 2008 @ 10:17 AM
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Yesterday's release includes improvements to Tickets, Search, Alerts, Chat, and Email. Read on to find out how these features can help you.

Tickets

Users ask me whether I recommend using the Assembla Tickets tool, or Trac tickets. With recent improvements to the Tickets tool, we have switched to using Assembla Tickets on new projects. Trac is an outstanding tool, and we will continue to support it as our most popular tool, and we will continue to provide the Trac code browser for all developer spaces. We want to support a standard version of Trac that our users can import and export. This means that when we want to add new features and improved integration - things like batch update, one-click lists, screen grabbing, and time tracking - we add those features to the Assembla tickets tool.

This week's release of Assembla Tickets includes formatting improvements to make your tickets easier to read, preview, comment anchors, and deletion.

We have released a script that imports from Trac to Assembla Tickets. Get it here. It uses the new API. Soon we will also support a button to import from Assembla hosted trac, which will make this process much easier. We will also export to Trac, so that you can easily come in and out of the Assembla system through Trac. This comes on top of our on-site subversion option.

We promised the test release of the screen capture utility that allows you to grab and post a screenshot in seconds. You get better bug reports faster, and people who have used similar features in competing systems say they can't live without it. You can find it here. If you run the windows installer, you will see the "Assembla Tracker" in your task bar. If you are using Mac or Linux, you can unpack the java files and run the jar as a normal application. Select the “Screenshot” button. Then drag your mouse over the area you want to grab. Then click on the resulting shaded area. You can submit it as an Assembla ticket, or a file. This utility uses the API. It is an early release, so send us your comments and requests to help us upgrade it.

Search

We changed the search behavior. When you select "Search" on the top of a space, you search inside the space. When you select "Search" in a user area, you search all objects. In previous implementations, search only searched the space names. Nobody used that. I thank my technical lead, Vitalie Lazu, for taking a new look at this feature.

Alerts

We have upgraded the Alerts page with RSS, and filtering by user. To get RSS feeds from a private project, you will need an RSS reader that supports "HTTP basic authentication", with a username and password.

Chat

When I first proposed implementing chat to provide a comfortable place for the team to have a daily coordination session, I didn’t guess that there would be so many details to think about. For example – what happens to your data entry box when you type a long message? In this release, the box expands to show your complete message. Other small changes create a smoother experience.

Email options

Assembla has hidden features for using email. For example, you can configure the space to allow email into the flow message list, which allows you to reply to alerts at @alerts.assembla.com. To enable this option, go to the Space Admin tab, Security subtab, and select "Allow to send email to flows". That's level of control is new. We also added an "Email all team members" link to the Team page for space owners that need to contact all of their team members. A few releases ago we added a link to "Select people to receive notification about this message" to the bottom of the flow message form.

COMMENTS

programme

posted @ Monday, February 11, 2008 4:29 PM by Dmitrybag


progr

posted @ Wednesday, February 20, 2008 1:57 PM by Dmitry Bagayev


Re ve set up your integrated Trac system to also notify everyone in the team.

posted @ Wednesday, March 05, 2008 12:43 PM by Jeff Sussna


wow, problems, problems. This changes are good, because it was annoying to have things duplicated, but now things don't work as supposed... Trac is drastically downgraded, can you please leave trac as it was before for spaces with trac ticketing only?

posted @ Thursday, March 06, 2008 9:08 AM by milan


oh, sorry, now I see, that you are currently working on this... so maybe it's just not finished yet. I'll check back tomorow :)

posted @ Thursday, March 06, 2008 9:13 AM by milan


When you add an Assembla Tickets tool, it hides Trac tickets. Many users found this confusing, so we are going to stop doing it in the next release.
To see the Trac tickets again:
* Go to the Trac Admin tab, select "plugins", select "Trac 0.10.4", and turn on all modules except "LoginModule". That needs to remain blank.
Then, go to your Trac Tools page in the Assembla space and select "Reset Trac Permissions" on the bottom.

posted @ Thursday, March 06, 2008 10:21 AM by Andy Singleton


no, it's the opposite, I like it. I think it's more confusing to have two ticket systems. It just didn't worked well yesterday. Today I'll try it again. Thanks for your great work at assembla!
Best regards

posted @ Friday, March 07, 2008 7:44 AM by milan


I've seen that you asked for feedback on ticket system, so this is: I like it, because it's confusing to have more ticket systems, in trac and in assebla. New ticket system in assembla is much more simple: I liked trac configuration tool for various types (severities, components,...). I would be happy if assembla would allow to create/delete new(custom) types of ticket info (like trac ini file do). On the other hand, relationship management is great idea. I don't know how usable it will be with big amount of tickets, but I like the idea. I'd like to report also some other observations: Search Chat Archive doesn't work, Continue Chatting link doesn't work. It would be great if calendar would allow selection of week/month to see chat/scrum history. Assembla rules, keep your great work. You are the top of the top. I believe it's hard to stay there, so don't give up!

posted @ Friday, March 07, 2008 8:11 AM by milan


Ticket configurability along with the ability to only notify reporter and assignee are important Trac features still missing from Assembla Tickets. As it stands my users want me to dump Assembla because they get flooded with ticket notifications they don't care about.

posted @ Friday, March 07, 2008 2:36 PM by Jeff Sussna


You are right, Jeff. The ability to control who gets notified was our top feature request for Assembla tickets. We deployed it last week. You can go to the Tickets settings panel and, under "notification strategy", you can select "Email ticket changes only to the assigned user and the notification list.". When you select this option, you the system will only send notices to the assigned user, and to the people on the notification list in the ticket. The reporter is automatically added to the notification list when the ticket is created, so the default behavior is to notify the reporter and the assignee.

posted @ Friday, March 07, 2008 6:53 PM by Andy Singleton


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About This Blog

Author Andy Singleton writes about accelerating software development, distributed agile teams, and Assembla.com services.

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