Configure the Support tool, and connect with customers
Posted by Andy Singleton on Sun, Feb 20, 2011 @ 01:24 PM
Chat Udell explains why he uses the Assembla Support tool - “
We love the power and flexibility of the Assembla Support tool. With the API, we can create custom forms and front ends for the Support system and not even have to train users on how to use a ticketing system. This save us time and money and ultimately gives us better user input as well.” Chad Udell, Iona Group
With the Assembla support tool you can take bug reports, feature requests, or orders for pizza. It gives your customers a place to post and review their own tickets, or email tickets. Then your team handles them normal tickets view. It's a simple concept that can be very powerful IF you can figure out how to configure it.
Finally, we have unlocked the secrets of its configuration. Go here to discover the five steps to configuring the support tool.
- Adding the Support Tool
- Configuring the Tickets tool fields and default values
- Configuring the message and fields that you want your customers to see
- Setting Permissions
- Receiving email, and sending email responses
Run the video below to see the Support tool in action.
