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Apology for network errors on Friday and Saturday

Posted by Andy Singleton on Mon, Feb 10, 2014
  
  

On Friday and Saturday, many of our users experienced 504 error and dropped connections.  We apologize for these annoying events.  We have a plan to make sure that it does not happen again.  Thank you for your patience.

What happened?

 We were overloaded.  We got too many requests for data from Subversion, and our firewall and proxy servers were overloaded.  Load spikes from the repository servers disrupted both repository traffic, and Web traffic.  The load came from game updates.  Some of our users are hosting game content, and on Friday night, when a lot of gamers start up, thousands of them were pulling updates from Assembla Subversion servers.

What are we doing?

  • Rate limiting our repository servers, so that the servers in our private, high-availability datacenter cannot become overloaded in this way.
  • Organizing our proxy servers so that repository problems cannot affect the Web app.
  • Adding a high-throughput server in a public cloud datacenter, so that we can host games and other high-throughput applications.

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COMMENTS

Any info when this wil be fixed? Continuous outages since yesterday interrupt our work :(

posted @ Saturday, February 15, 2014 9:50 AM by Krzysztof


@Krzysztof this issue was resolved and only affected service outages during February 7th and 8th. If you are experiencing any issues, please contact support@assembla.com.

posted @ Tuesday, February 18, 2014 10:05 AM by adam feber


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