Markus, in place edit is finally here! You can now quickly edit tickets by clicking on the field you want edit in the left panel. Give it a try, its a breeze.
"If you click on status [in the sidebar of an existing ticket] you get into the edit screen...it needs one more screen/click. That really slows the process of editing." - Markus
If you have more feedback, please post it in the comments below and we will read it and take it into consideration as we continue to improve our user experience. A reminder the old ticket layout will be mothballed in November.