@mentions are the thing that make Assembla indispensable for us. They weave together ticket comments and responses into a conversation. Today, we gave them a little bang! to make them even more useful.
In any message, ticket, or ticket comment, create a mention with @, and add a ! at the end. When you add the ! on the end, it sends an email to that person or group.
@<username/group>! such as @andy! or @support!
Use this feature to get feedback from someone who does not log in to Assembla every day and check mentions. It's useful for working with clients or people in other departments.
We got this from a customer:
We have plenty of users (QA, Designer, CEO), who will not be living in Assembla. They don't need to come check Assembla every day, and they certainly don't need a digest of the conversations happening between devs when 98% of the conversation doesn't concern them. It's a firehose. However, occasionally we want to ping them or give them an opportunity to chime in on a ticket. it's not always appropriate to assign a ticket to them since they don't _need_ to respond. @Mentions looked like the perfect solution ... [but it doesn't send emails].
REVIEW OF MENTIONS
Use mentions to bring other users directly into your conversation. In any message, merge review, ticket, or ticket comment, type @ and start typing the name of the person that you want to bring in. Assembla will pop up a user search form and you can select the user you want. They will receive a notice, in real time, on their start page and in the little red box on the top bar of their Asembla app. They can click through to your conversation, and respond.
Mention Tip: If your didn't know, you can create labels to mention different teams or groups like @marketing or @support. To setup lables, go to the Team tab and click in the “Label” column for any team member. Once labels have been added, such as support, you can type @support almost anywhere in Assembla to get the support team’s attention. Add a ! to email the entire group with your mention.
For more information on @mentions, check out these articles introducing mentions and popup user search.